Privacy Policy

Effective date: 01/07/2026

This Privacy Policy explains how SUPERO OMNIA PTY LTD (ABN 75 658 371 370), trading as Nestful (Nestful, we, us, our), collects, holds, uses and discloses personal information.

This Privacy Policy applies when you:

• visit or use www.nestful.com.au;
• create an account;
• place an Order;
• purchase Products;
• contact customer support;
• subscribe to marketing;
• enter a promotion;
• submit a review;
• make a warranty, return or refund claim;
• interact with our social media pages;
• use our Website, checkout, forms or other digital services; or
• otherwise provide personal information to us.

This Privacy Policy should be read together with our:

• Terms & Conditions of Sale;
• Cookie Policy;
• Warranty & Returns Policy; and
• Shipping Policy.

Nothing in this Privacy Policy limits any rights you may have under the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Australian Consumer Law, or any other applicable law.

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1. Who We Are

Business name: Nestful
Legal entity: SUPERO OMNIA PTY LTD
ABN: 75 658 371 370
Website: www.nestful.com.au
Email: support@nestful.com.au
Business address: 55 Kirby St, Rydalmere, NSW, 2116

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2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Personal information may include information that identifies you directly, as well as information that can identify you when combined with other information.

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3. Personal Information We Collect

We may collect personal information including:

• name;
• email address;
• phone number;
• billing address;
• delivery address;
• account login details;
• Order details;
• payment-related information;
• delivery instructions;
• customer support messages;
• warranty, refund, return and replacement claim information;
• photos or videos you provide for product claims;
• product reviews, feedback and user content;
• marketing preferences;
• competition or promotion entry details;
• fraud prevention, chargeback and dispute information;
• age or identity verification information where reasonably necessary;
• ABN, business name or organisation details if you purchase for a business; and
• any other information you provide to us.

We do not intentionally collect sensitive information unless it is reasonably necessary for our functions or activities, you consent, or we are permitted or required by law.

Sensitive information may include information such as health information, biometric information, racial or ethnic origin, religious beliefs, political opinions or other protected categories. You should not provide sensitive information to us unless we request it or it is necessary for your interaction with us.

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4. Information Collected Automatically

When you use our Website, we may automatically collect technical and usage information, including:

• IP address;
• device type;
• browser type;
• operating system;
• referring website;
• exit pages;
• pages viewed;
• products viewed;
• links clicked;
• cart activity;
• checkout activity;
• search activity;
• date and time of visits;
• approximate location, such as suburb, postcode, city, State or country;
• delivery postcode or suburb entered by you;
• cookie identifiers;
• advertising identifiers;
• analytics identifiers;
• fraud-prevention signals; and
• Website performance or error information.

Some of this information may be collected through cookies, pixels, tags, analytics tools, advertising tools, security tools and similar technologies.

For more detail, see our Cookie Policy.

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5. How We Collect Personal Information

We may collect personal information when you:

• visit the Website;
• create an account;
• place an Order;
• make a payment;
• enter delivery details;
• contact us by email, phone, live chat, form or social media;
• subscribe to email or SMS marketing;
• enter a promotion or competition;
• submit a review or feedback;
• make a warranty, refund, return or replacement claim;
• provide product images, videos or claim evidence;
• respond to surveys or customer feedback requests;
• interact with our advertisements;
• interact with our social media pages;
• use third-party payment, checkout, shipping or account tools; or
• otherwise provide information to us.

We may also collect information from third parties, including:

• payment providers;
• fraud prevention providers;
• delivery and courier providers;
• warehouses and fulfilment providers;
• ecommerce platforms;
• customer support platforms;
• marketing platforms;
• analytics providers;
• advertising platforms;
• review platforms;
• social media platforms;
• marketplaces;
• suppliers;
• insurers;
• dispute-resolution providers; and
• public or legally available sources.

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6. Why We Collect, Hold, Use and Disclose Personal Information

We collect, hold, use and disclose personal information for purposes including:

• operating the Website;
• creating and managing customer accounts;
• processing Orders;
• processing payments;
• confirming payment authorisation;
• fulfilling and delivering Orders;
• providing tracking and delivery updates;
• responding to customer enquiries;
• providing customer support;
• managing warranty, refund, return and replacement claims;
• assessing product defects, damage claims and misuse claims;
• verifying identity, age, legal capacity, delivery details or Order details where reasonably necessary;
• detecting and preventing fraud, misuse, chargeback abuse, bots, unlawful conduct and security incidents;
• managing promotions, discounts, offers and competitions;
• sending transactional, administrative, safety and service communications;
• sending marketing communications where permitted by law;
• personalising Website content and advertising;
• measuring Website traffic, advertising performance and customer behaviour;
• improving Products, services, Website design and customer experience;
• managing reviews, feedback and user content;
• managing business records, accounting, tax and compliance obligations;
• communicating with suppliers, warehouses, carriers, insurers, payment providers and advisers;
• responding to payment disputes, chargebacks, complaints and legal claims;
• enforcing our Terms & Conditions and policies;
• complying with applicable laws, regulations, court orders, regulator requests and lawful directions; and
• protecting Nestful’s legal and commercial interests.

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7. Cookies, Pixels, Analytics and Advertising

We use cookies, pixels, tags, analytics tools, advertising tools and similar technologies.

These technologies may be used to:

• operate the Website;
• keep you logged in;
• remember cart contents;
• display product availability and delivery options;
• improve Website performance;
• measure traffic and visitor behaviour;
• understand marketing and advertising effectiveness;
• run remarketing and retargeting;
• personalise content and advertising;
• detect fraud and security risks; and
• support ecommerce and checkout functions.

We may use tools provided by Google, Meta, TikTok, Pinterest, Shopify or other technology providers.

For more detail, see our Cookie Policy.

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8. Direct Marketing

We may send marketing communications where you have consented, where we have another lawful basis, or where otherwise permitted by law.

Marketing communications may include:

• email newsletters;
• SMS messages;
• promotional offers;
• product launches;
• discount codes;
• abandoned cart reminders;
• back-in-stock alerts;
• customer feedback requests;
• review requests; and
• targeted or personalised advertising.

You can unsubscribe from marketing emails or SMS messages by using the unsubscribe link, opt-out instruction or other unsubscribe method included in the message.

Even if you unsubscribe from marketing communications, we may still send transactional, administrative, legal, safety, warranty, Order, delivery, account or service-related messages.

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9. Who We Disclose Personal Information To

We may disclose personal information to:

• ecommerce platform providers, including Shopify;
• payment processors and payment providers;
• fraud prevention and security providers;
• banks and card schemes;
• delivery and courier providers;
• warehouses and fulfilment providers;
• suppliers and manufacturers;
• customer support providers;
• email and SMS marketing providers;
• analytics providers;
• advertising platforms;
• social media platforms;
• review platforms;
• website hosting and IT providers;
• insurers;
• accountants, lawyers, consultants and professional advisers;
• marketplaces where you purchase through a marketplace;
• regulators, courts, tribunals, law enforcement or government agencies where required or permitted by law;
• dispute-resolution providers;
• payment providers for chargeback or payment dispute purposes; and
• other parties where you consent or where disclosure is required or permitted by law.

We do not sell personal information in the ordinary sense of selling customer lists for money.

However, some privacy laws may define “sale” or “sharing” broadly to include certain advertising, analytics or cross-context behavioural advertising activities. Where those laws apply, we will provide rights and controls required by those laws.

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10. Overseas Disclosure

Some of our service providers may store, process or access personal information outside Australia.

Countries where information may be stored, processed or accessed may include:

• Australia;
• New Zealand;
• United States;
• Canada;
• United Kingdom;
• European Union or European Economic Area countries;
• Singapore; and
• other countries where our service providers, ecommerce platforms, payment providers, analytics providers, advertising platforms, fulfilment providers or support providers operate.

Where required by law, we will take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy obligations.

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11. Payment Information

Payments are processed by third-party payment providers.

We do not permanently store complete credit card or debit card details.

Payment providers may collect and process payment information according to their own terms and privacy policies.

We may receive limited payment-related information, such as:

• payment status;
• transaction ID;
• payment method type;
• last four digits of a card;
• billing details;
• fraud-prevention signals; and
• refund or chargeback information.

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12. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure.

Security measures may include:

• secure ecommerce platforms;
• access controls;
• account authentication;
• encryption in transit where appropriate;
• payment provider security controls;
• fraud prevention tools;
• staff and contractor access restrictions;
• monitoring and logging;
• secure data storage;
• security updates; and
• internal procedures for handling personal information.

However, no method of transmission over the internet or electronic storage is completely secure.

You should take care when sending information to us online, especially by email. Once we receive your information, we take reasonable steps to protect it.

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13. Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.

This may include retaining information for:

• Order records;
• warranty and return records;
• customer service records;
• fraud prevention;
• chargeback and dispute management;
• accounting and tax records;
• legal compliance;
• product safety, recall and quality assurance;
• insurance purposes; and
• enforcing our rights and policies.

When information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely archive it, subject to legal and business record requirements.

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14. Access and Correction

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, contact:

support@nestful.com.au

We may need to verify your identity before responding.

We will respond within a reasonable time.

In some cases, we may refuse access or correction where permitted by law. If we refuse, we will explain the reason where required by law.

We may charge a reasonable fee for providing access where permitted by law. We will not charge you to make a correction request.

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15. Complaints

If you have a privacy complaint, contact us first so we can try to resolve it.

Please provide:

• your name;
• contact details;
• details of the complaint;
• relevant documents or screenshots; and
• the outcome you are seeking.

Contact:

Nestful Privacy Officer
Email: support@nestful.com.au
Subject line: Privacy Complaint
Business address: [insert registered office, principal place of business, or business mailing address]
Phone: [insert customer service phone number]

We will acknowledge and respond to your complaint within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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16. Third-Party Websites and Social Media

Our Website may contain links, plug-ins or integrations with third-party websites, apps, platforms or services.

These may include:

• Shopify;
• Google;
• Meta;
• Instagram;
• Facebook;
• TikTok;
• Pinterest;
• payment providers;
• courier platforms;
• review platforms;
• marketing platforms; and
• other third-party services.

We are not responsible for the privacy practices, security, content or policies of third-party websites or platforms.

You should review the privacy policy and terms of any third-party service you use.

If you interact with our social media pages, the relevant social media platform may collect information about you according to its own privacy policy.

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17. International Users

Nestful is based in Australia.

If you access our Website from outside Australia, your information may be collected, processed and stored in Australia and other countries where our service providers operate.

If you are located in the European Union, United Kingdom or another jurisdiction with additional privacy rights, those rights may apply to you where required by applicable law.

Depending on the law that applies, you may have rights to:

• access your personal information;
• correct your personal information;
• request deletion;
• restrict processing;
• object to processing;
• withdraw consent;
• request data portability;
• object to direct marketing; and
• lodge a complaint with a privacy regulator.

To exercise any privacy rights, contact support@nestful.com.au.

We may need to verify your identity before responding.

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18. California and Similar Privacy Rights

If laws such as the California Consumer Privacy Act apply to your interaction with Nestful, you may have additional rights, including rights to know, access, delete, correct, opt out of certain sale or sharing of personal information, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights.

Nestful does not sell personal information in the ordinary sense of selling customer lists for money.

Some advertising or analytics activities may be considered “sharing” or “sale” under certain laws. Where those laws apply, we will provide any required opt-out method.

To make a privacy request, contact support@nestful.com.au.

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19. Children’s Privacy

Our Website is not intended for children under 15 years old.

Customers under 18 may only place Orders with the consent, involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children where prohibited by law.

If you believe a child has provided personal information to us without appropriate consent, contact us at support@nestful.com.au.

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20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will apply from the date it is published on the Website, unless stated otherwise.

We recommend that you review this Privacy Policy periodically.

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21. Contact

For privacy questions, access requests, correction requests, complaints or other privacy matters, contact:

Nestful Privacy Officer
Email: support@nestful.com.au
Business address: 55 Kirby St, Rydalmere, NSW, 2116